Refusionspolitik

Return and Refund Policy 

Thank you for shopping at AT Jewellery ("we", "our", "us"). We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we offer returns and exchanges under the following terms, in accordance with EU consumer protection laws:

Right of Withdrawal

You have the right to withdraw from the purchase contract within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the withdrawal form provided by us, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Return Process

You must return the goods without undue delay and no later than 14 days from the day on which you communicate your withdrawal from the contract to us.

You will be responsible for the cost of returning the goods, unless the goods are faulty or not as described. 

Goods must be returned unused, in their original packaging, and in the same condition as received.

Refunds

Upon receipt of the returned goods, we will inspect them to ensure they meet the return criteria.

If approved, we will process your refund promptly using the same method of payment used for the original transaction.

We may withhold the refund until we have received the goods back or you have provided evidence of having sent back the goods, whichever is earlier.

Exceptions

The right of withdrawal does not apply to personalized or custom-made items.

Earrings are non-returnable for reasons of hygiene, unless they are defective.

Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at info@atjewellery.eu